How do I Save Responses to the Knowledge Library?

How do I save responses to the knowledge library?
The default setting on an account is to save new content to the Knowledge Library. New content means you didn't use the search engine to copy responses out of the library. This could be content you authored or copied from an external source. 

Note: Administrators can read about editing the settings here. 

When using existing content, choose to Save to Knowledge Base button turns itself we don't put duplicates in your knowledge library. 


If you modify a response you used from the Knowledge Library, you will have to turn the button on to save the new variation. The system doesn't make a decision based on an edit, as this could be one word, a sentence, or something very material.

If the response is approved, you can go back and click the Save to Knowledge Library button. That will push the question/response pair into the Knowledge Library.

Note: A new record is written to the Knowledge Library as soon as the response has been Approved. The user who approved the response will show as the user who created the record in the Knowledge Library. 

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