You can use the search bar to type in any key words or phrases. However, you can utilize Boolean search to produce more relevant results. Boolean search is a type of search that allows users to combine keywords with operators such as AND, NOT and OR to produce more relevant results.
Watch this 2 minute video or read below for more details.
Boolean Search: AND, OR, and NOT
AND
If you want to find records containing both 'training' and 'seminar' us the AND search. This would limit the search results to only those knowledge entries containing the two keywords.
- Example: training AND seminar
Use "OR" if you want any records that contain the key words, but don't necessarily have to be in the same record.
Example: training OR support
NOT
Use NOT to exclude a specific term.
Example: webinar NOT training
PRO TIP: to search for a specific phrase or string of words, use quotations around the phrase or string of words. Example: “Client Success Team” AND “RFP Library”
Note: in order for the function to work properly in our application - AND, NOT, and OR will need to be in capital letters when used as a search operator.