Manually adding knowledge is a great option when adding one off Question/Response pairings, attachments, videos, or links.
You can read the steps below or watch a short 2 minute video here:
Following selecting Create New button, you will be presented with a screen to add a question, response, and any related tags.
Lastly, choose Save Knowledge to save the record to your knowledge library.
Note: All formatting and images sizes will carry over to the knowledge library and may affect your export when importing using a manual import or word import. Therefore, you'll want to ensure the formatting, sizing ect. is correct before importing into the KL. You can fix formatting within the KL, however image size will need to be fixed before import.