Email notifications send at various times depending on the task.
The following list is the most commonly sent task notifications:
Approver Tasks: Approver task notifications are bulk sent to the assigned user at the top of the hour following a writer submitting their response for approval. Ex: Polly Proposal submits 5 responses for approval between 9:00-9:59 am; Amy Approver will receive a notification indicating 5 approval tasks to be completed at 10:00 am.
Approver Task Reminder: Approver task reminders are sent on the morning of the task's due date if the task is incomplete. Ex: Amy Approver has 5 approval tasks assigned to her due on 1/15/2021. The morning of 1/15/2021 arrives and the 5 tasks are still incomplete; Amy will receive an email notification indicating 5 tasks are still due.
Ask an Expert: Ask an Expert notifications are sent at the top of the hour. Ex: Amy Writer or Approver send an "Ask an Expert" to a colleague outside of the system at 10:30 am. Amy's colleague will receive the notification via email at 11 am.
Knowledge Library/KL Review Tasks: KL review tasks are emailed to the assigned reviewer on the morning of the assigned review date (and on the cadence scheduled thereafter). Ex: Richard Reviewer is assigned 10 KL records to review every 6 months beginning on January 1, 2021. Richard will receive an email notification indicating 10 review tasks to be completed, and then every 6 months thereafter until the review settings are updated/canceled.
Knowledge Library/KL Review Task Reminder: At this time (January 2021), RFP360 does not send a reminder notification email for KL review tasks. KL review tasks may be accessed by visiting the KL Dashboard>Awaiting Review, or by utilizing the filter menu in the KL.
Password Reset Email: When you click “Forgot Password” a reset email will be sent to you immediately.
Proposal Due Soon: For proposals with a status of
Writing Tasks: Writing task notifications are bulk sent to the assigned user at the top of the hour following the assignment. Ex: Polly Proposal is assigned 22 tasks within a proposal between 9:00-9:59 am. A single email indicating 22 writing tasks will be sent to Polly at 10:00 am. If additional task assignments are made during the 10 o’clock hour, Polly will receive another notification email at 11:00 am.
Writing Task Reminder: Writing task reminders are sent on the morning of the task's due date if the task is incomplete. Ex: Polly Proposal has 5 writing tasks assigned to her due on 1/15/2021. The morning of 1/15/2021 arrives and the 5 tasks are still incomplete; Polly will receive an email notification indicating 5 tasks are still due.
@Mentions (messages board, proposal question details, KL record details): @mention notifications are emailed to the mentioned user immediately.